User profile for user: Pigpen69
Pigpen69 Author
User level: Level1 14 points
I was prompted to change my Xfinity password. I did so and have no problem getting my email on my MacBook after changing the password in mail app. I attempted to stage the password on my iPad (new iPad pro0 and my iPhone 14. I am unable to access my email on either. I deleted the account, restarted the devices and attempted to read the Comcast account, entering the new password. I get an error message stating that there is no password entered and I need to go to the mail app and enter the password. Of course the account isn't added so that is a non starter. I spent over an hour with apple insisting it is an Xfinity(Comcast) problem. That seems curious given that I have no problem accessing my email on the web. The email security setting on Xfinity is set to allow third party apps like apple mail access. Comcast has been my main email address for 25 years, so changing is a hassle I'd like to avoid. After over an hour with an Xfinity rep all I was able to do was answer him multiple times that I could access my email on the web. I'd appreciate help with this
Posted on Jan 5, 2024 6:18 PM
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User profile for user: Pigpen69
Pigpen69 Author
User level: Level1 14 points
Jan 6, 2024 6:38 AM in response to SravanKrA
I've tried that multiple times- it doesn't work. Thanks for responding
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User profile for user: SravanKrA
SravanKrA
Community+ 2024 User level: Level10 411,956 points
Jan 5, 2024 11:15 PM in response to Pigpen69
Sign in toXfinityEmail using yourXfinityID andpassword. · In the top-right corner, click the Gear icon, then select Settings. · Click Security. · Uncheck the...
Turn your access to third-party email programs on or off in ...
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User profile for user: Pigpen69
Pigpen69 Author
User level: Level1 14 points
Jan 6, 2024 10:27 AM in response to Pigpen69
Again thanks for previous response. It turns out by changing the Xfinity password a second time I was able to add the account to the mail app on iPhone and iPad. I got that suggestion on Xfinity forum.
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User profile for user: Mac Jim ID
Mac Jim ID
User level: Level6 13,065 points
Jan 6, 2024 10:39 AM in response to Pigpen69
Pigpen69 wrote:
Again thanks for previous response. It turns out by changing the Xfinity password a second time I was able to add the account to the mail app on iPhone and iPad. I got that suggestion on Xfinity forum.
Glad you got things up and running. I think most people have a love/hate relationship with Xfinity. They offer great internet speeds and decent TV/Phone service, but you do pay a price. Their Customer Service is terrible and the Xfinity Assistant is useless. If you are able to talk to someone, the solution is usually to blame another party and not take any responsibility. We all had to change passwords to Xfinity due to a recent hack and apparently their back end servers are having a tough time keeping up.
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Can't access Comcast email since password change
