Suggestions & Feedback (2024)

Discussion List

• Kudos to Carlos in New Port Richey, fl

  After a change of modem at the Tarpon Springs FL location which was not activated at the store (and…

  Question Murphy816 8 views0 comments0 pointsStarted by Murphy816 June 8

• Bad start....

  As a brand new customer, I just want to say that I am very unhappy with how my first experience wen…

  Answered ✓ Gonzo213 18 views1 comment0 pointsMost recent by James_M June 6

• Internet service

  Every night where I live the internet speed becomes slow or the modems even need to be reset . Payi…

  Answered Statenisland05 19 views1 comment0 pointsMost recent by James_M June 5

• Excellent Customer Service

  This discussion was created from comments split from: Excellent Customer Service Rep.

  System 16 views2 comments0 pointsMost recent by Mo_S June 3

• Retail Store

  Hello, Please consider adding a Retail Store in Statesboro, GA or Savannah, GA or Pooler, GA. My hu…

  Boca 16 views1 comment0 pointsMost recent by Mo_S June 3

• chat bot - please get rid of it

  Please get rid of the chat bot. It's extremely unhelpful. It goes around in circles and seems to be…

  Question kazu28403 15 views0 comments0 pointsStarted by kazu28403 May 31

• Will I be able to watch any other SportsNet LA programming in addition to live games?

  Both the MLB TV linked app x DodgerTV; and SpectrumTV app are just 10 min highlights. Not the real …

  soliswg 78 views9 comments0 pointsMost recent by HT_Greenfield May 31

• Sign in and search screen dialog box

  Feedback: the interface for signing in and searching on tv is very clunky. There are much easier …

  wneuberg 18 views1 comment0 pointsMost recent by wneuberg May 30

• Exceptional customer service representative in a Spectrum store

  Today, I stopped by to a Spectrum store on 396 Grand Street, NYC, 10002 and was assisted by one of …

  Dl11435 15 views1 comment0 pointsMost recent by James_M May 30

• Excellent work fixing my connection

  I want to thank and inform the management of the 2 people that came out to fix my internet. Ollie a…

  JHAMPTON 18 views1 comment0 pointsMost recent by William_M May 29

• great service provider

  So glad I switched back to Spectrum from fiber optics.No more lag going to any site. always on, no…

  Closed jfheff7 11 views0 comments0 pointsStarted by jfheff7 May 27

• Excellent Customer Service Rep

  The rep Stephen was the BEST customer service rep that I've ever encountered. After spending 3 hou…

  jh68hellome 29 views1 comment0 pointsMost recent by William_M May 17

• Great tech experience!

  I want to tell you what a nice, polite knowledgeable tech you sent us 5/7/24.There was no place o…

  Ztech1957 18 views1 comment0 pointsMost recent by James_M May 8

• All 3 of my cable boxes do not work. Is there a service problem in my area?

  when I attempt to reset, the boxes reflect boot to OPAC (sp?) back to boot and then nothing!

  Answered Buckingham 30 views1 comment0 pointsMost recent by HT_Greenfield May 2

• My Agent Ms. Barbara

  Hello. I called in today to get assistance with adding a new modem to my account. I was helpedby a…

  tswinger20 12 views0 comments0 pointsStarted by tswinger20 April 29

• Xumo Fast Forward

  Please add my comment to the many others. We recently got the Xumo box and I am tremendously disapp…

  Wzeman 35 views0 comments0 pointsStarted by Wzeman April 28

• Great customer service from Barbara!

  I am writing this comment so that you as her supervisor can let her know how I felt about her as an…

  LittleDot1214 27 views1 comment1 pointMost recent by Tyleen_Z April 20

• Equipment relocation

  We have this equipment that needs to be moved out of the right away for a new construction of a sub…

  Answered ✓ stangman 25 views1 comment0 pointsMost recent by James_M April 17

• Feedback-Spectrum Should Put "We are Experiencing Issues With Our Cloud DVR Service" on Voicemail

  Spectrum Feedback,Since so many customers are having problems with Spectrum Cloud DVR Service, I w…

  Satch 40 views1 comment0 pointsMost recent by William_M April 17

• Amazing!

  Just wanted to take a moment to thank the individual who helped me with changing my services today.…

  Juliemurdock 13 views1 comment2 pointsMost recent by James_M April 11

• Kudos to Tony in Billing

  I want to thank Tony in Billing (located in the Dayton, OH area) for fantastic customer service. He…

  Answered ✓ kaylay 23 views1 comment0 pointsMost recent by William_M April 10

• Can you switch back from sumo to DVR?

  Answered jsj142 16 views2 comments1 pointMost recent by James_M April 9

• How do I log out

  How do I log out

  Answered ✓ JesusIsKingAmen8 62 views1 comment0 pointsMost recent by Tyleen_Z April 6

• Bad experience

  I just wanna say i had a really bad experience with getting reconnected, Kim would not respect me a…

  Question Jimmy_buffet21 12 views0 comments0 pointsStarted by Jimmy_buffet21 April 5

• Suggestions to improve Spectrum Email

  Here are three feature requests/suggestions that would improve usability of the spectrum web mail i…

  jeffy828282 35 views0 comments0 pointsStarted by jeffy828282 April 4

• Canandaigua store

  I had an issue with getting a new phone because of an issue with my enhanced license not being able…

  Nkozz85 24 views1 comment1 pointMost recent by Tyleen_Z March 30

• I do not want these channels. NBC, msnbc, cnn. How can I get these removed from my programming?

  Do we have a choice to remove these channels? CNN, MSNBC.

  Answered ✓ Closed Jht10271967 45 views1 comment0 pointsMost recent by Haley_B March 28

• Lifeline Benefit

  Does Spectrum still accept Lifeline benefits? And if so, how do I go about applying the benefit to …

  Answered ✓ frances0902 81 views2 comments0 pointsMost recent by James_M March 27

• Frequent Outages

  Internet is out for the 3rd time in the last 5 days. I'm getting tired of paying for this so called…

  Answered ✓ Closed Leeyahro 115 views4 comments1 pointMost recent by James_M March 27